Service Coordinator

Additional Information

  • Post Title: Service Coordinator
  • category: Customer Serv. & Call Centre
  • subcategory: Customer Service Reps jobs
  • No. of Vacancies: 1
  • Location: Beijing
  • Posting duration: 2019/6/1 ~ 2020/9/1
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: bachelor
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Key Responsibilities:
Validate all service application and assign service, according to AGS service policy
Coordinate FSE and ASC to implement service, and dispatch appropriate engineer in light of client's information
Entry and track service sold
Communicate with users of APC high-end products to understand their demands of service
Contact with forwarder for products/equipments shipping
Track and correspond to every service dispatch, and report to the relevant manager short-of-standard service
Manage service dispatch record and relevant documents
Call clients after service

Qualification & Requirements:
Major in business or relevant
Over 3 years of customer service experience
Good call communication skills
Skills of using computer
If you are interested in this job, please be free to contact us by china.hr@apcc.com 


  

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