| Responsibilities:
Hotel strategy and Management To manage the overall strategic management of the hotel by establishing effective working relationships with senior executives In charge of the design of the hotel’s business strategy Participate in the key management issues in the property (Capital projects, refurbishment, training, customer service) In charge of the DBD by ensuring that Front Desk and F & B staff are fully trained and committed to upselling In charge of the DBD in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organisation to maximise yield and profit. Operational Profit Margins To achieve the planned operational profit margins in both Food & Beverage and Rooms Ensure that costs are controlled in a detailed and structured manner. Analyse costs on a monthly basis and prepare action plans (Cost per occupied room;food cost; beverage costs; payroll including overtime; other expenses; other outsourced labour or services) Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully In charge of the development and maintainance of the closest possible understanding of revenue (in rate, volume or Banqueting) from the DBD to ensure the greatest level of alignment between revenue and cost. Ensures that purchasing delivers best quality for the most competitive price is purchased. Management Team Development To manage all the direct reportsin a professional and motivating fashion Set objectives for each direct report Review performance on a regular and consistent basis Offer coaching and guidance when appropriate Recommend relevant salary reviews. Deal effectively with instances of poor performance Identify development needs and future career paths Conduct regular Operations meetings including all direct reports. Employee Management, Training, Productivity & Allocation Recruit high quality employees in conjunction with HR department. Ensure sound performance management practices, through recognition and disciplinary action if necessary. To ensure the employees within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way. Set clear tasks for each employees Allocate employees to tasks in the most flexible and productive fashion (with HRM) Investigate opportunities for outsourcing Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRM) Ensure all employees are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRM) Ensure effective standards of two-way communication exists for all employees Ensures that all team members attending training sessions are being briefed before and debriefed after. Responsible for the participation of all new team members to the Spirit of Hilton Orientation program and ensures departmental induction takes place. Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws. Budget and Fiscal Prepare yearly budgets in conjunction with GM/DBD/FM/HR for- revenue;ff&e;staffing; capital expenditure; costs and expenses. Review and approval of all expense accounts for subordinates and for forecasts Qualifications: Hospitality/Travel/leisure industry management professional Bachelor degree or equivalent Strong commercial acumen, with experience in F&B, Rooms Management, Operations and general management Culturally aware and flexible Excellent people motivator; good communication skills Excellent and fluent command of English, written & spoken Computer literate If you are interested in this job, please be free to contact us by teachcn@yahoo.com.cn or hr@tojob.net.cn |
