Senior Technical Account Manager

Additional Information

  • Post Title: Senior Technical Account Manager
  • category: Accounting
  • subcategory: Management Accountant jobs
  • No. of Vacancies: 1
  • Location: Nanjing
  • Posting duration: 2009-5-4 ~ 2009-7-4
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: associate
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Job Description:
Job Description:
1、Responsible for providing direct technical support to customers who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software and/or networks. 
2、Respond to situations where the customer’s first-line of support has failed to isolate or fix problems in malfunctioning software. 
3、Escalate design, reliability and maintenance problems or bugs to core/develop engineering. 
4、Be involved in customer installation and training
5、Provide support to customer/users where the product is highly technical or sophisticated in nature
6、Provide workshops and consulting to existing PSP customers

1、A minimum of 3 years of working experience in a service function with enterprise customer contact (Telephone, Mail and direct) of IT company
2、Good knowledge of system administration, network administration or consulting environment, support of High-tech and high-level Software/Hardware 
3、Good knowledge of security software and internet / WWW domain
4、Good knowledge of network, computer systems and State of the art - operating systems skills in enterprise environment
5、Good written and spoken English 
6、Able to effectively deal with customers by telephone and mail
7、Fast learner and team player style
8、Willing to travel 


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