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Senior Client Relationship Representative

Additional Information

  • Post Title: Senior Client Relationship Representative
  • category: Customer Serv. & Call Centre
  • subcategory: Customer Service Reps jobs
  • No. of Vacancies: 20
  • Location: Beijing
  • Posting duration: 2009-4-23 ~ 2009-8-31
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: bachelor
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Job Description
Employees in this role are responsible for the total customer relationship with several important FSS clients. They plan and execute an effective relationship strategy and maintain effective long-term business relationships at the senior level with key decision makers and influencers. They identify and prioritize opportunities, develop solutions strategies, and engage in consultative solution selling, involving business partners and influencers as appropriate. Employees in this role serve as the integrator of IBM before the client. They plan and facilitate and/or conduct complex negotiations reaching lasting agreements and commitments. Employees in this role are responsible for developing an effective account plan. They are responsible for revenue, wallet share, and customer satisfaction on assigned accounts.
The successful candidate is recognised as an expert within one or more industries, with in-depth understanding of the client's business, and gives advice and counsel to other professionals as needed. He/She is able to determine areas where IBM's functional business segments can complement and provide solutions that positively impact the client's financial success by addressing their client's desired business outcomes and needs.

Other skills include:
At least 6 years related working experience in banking industry
Bachelor or Master's degree in business management, information technology or Accounting/ Finance
Proven track records in sales
Proven track record in selling high value solutions
Ability to develop executive business relationship
English: Fluent
Mandarine: Fluent
Knowledge in perform negotiations
Knowledge in apply sales execution strategy

Required
Bachelor's Degree
English: Fluent

  

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