| SUMMARY
Key roles and responsibilities of an Associate Director of Retail Services, Dalian are to: 1. Maintain and further develop a successful Retail Consulting and Leasing team and to take responsibility for the day-to-day management of the department. 2. Assist the Managing Director to implement the Department's annual business plan, and to ensure that the profitability of the department meets or exceeds Budget projections. 3. Generate retail consultancy and leasing business for the department and Company. 4. Service existing clients, nurture client relationships and cultivate repeat business and referrals. 5. Achieve personal professional revenue target via leasing transactions, consulting and referrals. 6. Carry out any other assignments as directed by the Managing Director-Dalian, Senior Director, Retail Services-Northern China or management. ESSENTIAL DUTIES 1. Take responsibility for the day-to-day management of the Department, supervising the consultancy and leasing, secretarial and administrative functions of the Department. Further, co-operate with other departments when appropriate in all matters relating to the generation of business and the running of the Department. 2. Build a successful consultancy and leasing team that can consistently generate business for the Department. Assist in leading, galvanizing, motivating the managers and negotiators to work as a cohesive team to achieve revenue targets, i.e., providing assistance in pitching for business, negotiation, and deal construction. 3. You are expected to generate business for the Department. Business-generating activities include but are not limited to: conceptualizing and making marketing pitches, telephone canvassing, investigative legwork, market research, developing business contacts, tapping media information and word of mouth, following up on telephone enquiries, cultivating client relationships, effective follow-up of client databases, and activities in advertising, public relations and promotion. 4. Lead project teams in servicing existing clients, nurturing existing client relationships and cultivating repeat business and referrals. This task entails, among other things, proficient after-sale service and effective maintenance and follow-up of client databases. 5. Be responsible for quality control in the Department. This includes quality control in staff performance as well as products and services. You are expected to fulfill the following responsibilities: a) Help nurture staff quality by providing advice and assistance to junior team members. b) Be watchful of substandard performance from team members and ensure that staffs perform to a standard that is consistent with the Company's stature as a high-quality service provider. c) Identify and implement remedial measures or training to address poor performance. d) Put in place several lines of defense for vetting the accuracy and quality of all offer letters and outbound reports such that they must be checked by more than one senior executive before their release to clients. 6. Assist in conceptualizing and organizing the Department's marketing programmers and other activities in respect of client instructions. These activities include: leading or conducting marketing pitches and client presentations, public relations/promotional events/advertising activities, and the production of marketing materials such as proposals, property particulars, Power Point presentations, press releases, brochures, mail shots and other promotional materials. 7. Assist with the setting up of filing and database systems for stock, occupancy and client profiles, as well as the demographic software program. Take responsibility for the management and maintenance of these databases and ensure that they are kept current. 8. Lead by example, not only the efficient performance of duties but also compliance to all Company policies, and instructions and standards of conduct. 9. Assist with the activities of the Research Department when required to do so. 10. In the course of client contact, you should be mindful of sourcing for new business not only for your Department but also other departments of the Company. You are expected to pass on leads and market information to the relevant department for action with a view to generating business for the Company. 11. Carry out any other assignments as directed by the Managing Director-Dalian, Senior Director, Retail Services-Northern China or management. REQUIREMENTS 1. Fluent spoken and written English and Mandarin. 2. Considerable retail consultancy/leasing experience gained with a service provider, occupier or owner. 3. A proven track record of professional success. 4. Demonstrate leadership skills with experience in managing a team. 5. Proficiency in computer software applications such as Microsoft Word, Excel and PowerPoint. 6. Be highly disciplined and proactive with an appetite for challenges. If you are interested in this job, please be free to contact us by teachcn@yahoo.com.cn |
