| Job Description:
Job Description: 1、Responsible for providing direct technical support to customers who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software and/or networks. 2、Respond to situations where the customer’s first-line of support has failed to isolate or fix problems in malfunctioning software. 3、Escalate design, reliability and maintenance problems or bugs to core/develop engineering. 4、Be involved in customer installation and training 5、Provide support to customer/users where the product is highly technical or sophisticated in nature 6、Provide workshops and consulting to existing PSP customers Requirements: 1、A minimum of 3 years of working experience in a service function with enterprise customer contact (Telephone, Mail and direct) of IT company 2、Good knowledge of system administration, network administration or consulting environment, support of High-tech and high-level Software/Hardware 3、Good knowledge of security software and internet / WWW domain 4、Good knowledge of network, computer systems and State of the art - operating systems skills in enterprise environment 5、Good written and spoken English 6、Able to effectively deal with customers by telephone and mail 7、Fast learner and team player style 8、Willing to travel |
