About Acxiom |
Client Services Manager
JOB SUMMARY
Serves as client’s initial point of contact for delivery related issues. Oversees production
of Acxiom solutions in designated accounts. Manages production, change, issue and
release management requests from clients and internal Acxiom teams. Focused on the
resolution of client delivery issues and seamless quality assurance of client deliverables.
DUTIES AND RESPONSIBILITIES
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Manages client and Acxiom’s delivery expectations. Communicates delivery status,issues, problems and feedback to client/stakeholders and teams. Manages daily
delivery status calls to clients. Facilitates client satisfaction through
communication and day to day delivery operations. Helps establish and maintain
client priorities regarding delivery.
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Reviews issues, risks, service level agreements, etc with Acxiom marketleadership. Provides market leadership information needed for operational
business reviews with clients. Provides market groups with delivery consultation.
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Provides client oversight of production schedules to applicable market, service,delivery and sales teams. Provides production change request management
including impact analysis and delivery coordination. Provides cost and service
level estimates for change requests.
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Maintains up-to-date production documentation materials for designatedaccounts.
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