Director for Client Management

Additional Information

  • Post Title: Director for Client Management
  • category: Customer Serv. & Call Centre
  • subcategory: Team Leader jobs
  • No. of Vacancies: 1
  • Location: Beijing
  • Posting duration: 2009-4-15 ~ 2009-6-30
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: bachelor
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Key responsibilities

 

1.      Client Development

l         Generate revenue through the acquisition of new clients and cross-selling to existing global clients 

-        Create new opportunities through prospecting within market

-        Leverage existing Asia/US/European relationships to create new business opportunities

-        Recognize potentially differing/competing organizational needs (internal/external to market) 

-        Strengthen partnerships with other regions for increased referrals 

-        Actively seek new client engagements with recurring/renewable revenue and value-added services

-        Develop/maintain relationships with client buyers

-        Support activities to assess and ensure client satisfaction with existing clients

 

l         Be conversant in all Mercer products and services to respond to the business issues of our prospects

-        Attend client meetings with Line of Business (LOB) consultants

-        Assist with and review client proposals, presentations, reports, and correspondence (expand knowledge and serve as peer review)

 

l         Coordinate relationships with clients (within market, across the region, and globally).

-        This includes close collaboration with LOBs

-        Support client management initiatives across market and specified Regional and Global Accounts

l         Participate and facilitate client meetings and communicate client activities and issues with LOB teams

l         Monitor some billing, budgeting, profitability and timelines for client projects

 

2.      Operational Support

l         Assist the Market Leadership Team with the development and deployment of client management strategies at the market level, and actively participate in market-related business development meetings addressing issues including pipeline management, account planning and sales effectiveness

l         Work with marketing team to facilitate and coordinate activities (e.g., seminars) that support marketing efforts

l         Assist with creation and communication of Intellectual Capital related to cross-border opportunities

l         Participate in internal marketing initiatives

 

3.      External Business Development Initiatives

l         Represent Mercer through speaking and participating in international business forums and local organizations

l         Network within the business community and industry through active participation in industry and association events and seminars

l         Analyze various marketing trends, which may include market conditions, sales trends, market size, marketing practices, customer preferences and client management operations

l         Understand business trends and work with LOBs to create/promote Roundtables and marketing collateral that enhance Mercer's market position

 

Requirements

l         BA/BS degree required; Master's degree preferred.

l         8 plus years' experience in a consulting environment identifying, designing, recommending and implementing efficient, innovative business solutions to clients' complex human resource challenges.

l         A sound knowledge and grasp of the people and financial management consulting arena, with a deep understanding of retirement, investments, compensation, human capital management, communication, health and benefits and HR technology.

l         Strong, demonstrated sales and marketing skills plus the ability to market organizational strengths to senior level executives successfully.

l         Proven ability and track record of building relationships at senior executive levels and generating revenue by acquiring new clients.

l         Excellent communication, organizational and project management skills.

  

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