About Vision-X Enterprise Management, Ltd. |
Japanese-Speaking Tech Support Associate
Job Descriptions
As a Technical Support Associate you will be responsible for assisting End Customers of a Canadian mobile company’s by troubleshooting its smartphone, the Desktop Manager software, and all applications relating to the Solution.
Responsibilities
Participating on an inbound queue to answer telephone based inquiries, email, live chat and some outbound calling
Collecting information and performing initial troubleshooting
Leveraging both internal and external knowledge based systems for assisting End Customers in Japan
Escalating when necessary to our appropriate escalation teams
Requirements :
2 years experience dealing with end customer preferred, either face to face or in a call center tech support environment
Fluent Japanese and English required
Outstanding comprehension and communication skills.
University or College education in a technology related discipline or six (6) month experience supporting Technical environments.
Working knowledge of the fundamentals of Microsoft Exchange and Microsoft Windows Operating System (2000, XP, 2000/2003 Server).
