About PDI Ninth House |
Partner with company leaders to forecast and ensure that we have the delivery talent to meet immediate and future client needs – right people, right place, right time. We are currently looking for a Resource Manager (RM) to join our Greater China office to be located our Shanghai office.
Job Responsibilities
■ Partner with Sales leaders and Managing Directors to understand forecast and ensure that PDI NH has enough delivery talent to meet immediate and future needs
■ Identify talent and resource gaps and communicate to appropriate teams for enablement/hiring.
■ Work with Client Managers, Project Managers and Engagement Managers to scope the work to determine the capabilities needed, duration, level, etc.
■ Manage scheduling trade offs (profitability, quality and service, skill building, and engagement)
■ Ability to coach and develop Operations Managers/Schedulers and take a leadership role on the team;
■ Provide opportunities for professional delivery services talent to meet or exceed utilization goals
■ Analyze needs to utilize “green dollars” for travel and when Adjunct teammembers are needed to supplement internal workforce;
■ Participate in performance reviews of delivery talent
■ Collaborate with appropriate Leaders to ensure delivery talent maintains quality/capability building
■ Partner with counterparts in EMEA and NA to successfully staff global delivery and define new processes that enable more efficient global RM.
■ Facilitate enablement sessions for the RM Team and our customers regarding RM Processes and procedures. Attend customer meetings to answer questions on RM;
■ Promote and participate in the development of global workforce planning and forecasting efforts.
Experience and Education Requirements
■ 4 year degree required
■ 5+ years business experience in a related field
■ Proficiency with MS Office tools, SAP and other related systems/programs
■ Fluent in spoken and written English; Mandarin or Japanese a plus.
Competencies
■ Highly analytical; puzzle solving
■ Creative and resourceful
■ Able to maintain and align with processes
■ Diplomacy, Influence and negotiation skills
■ Healthy conflict skills and ability to find win-win solutions
■ Strong verbal and written communication skills
■ Able to works effectively at all levels; has senior level credibility
■ Strong detail orientation and focus on quality
