About Shanghai East International Medical Center |
Office Manager
1. Supervise and guide the receptionist team
2. Be responsible for the customer service in the hospital
3. Working with the clinic management and other senior department heads to resolve complex situations
4. Oversee the computation of detailed monthly clinical reports (prepared by the Clinic administrator / receptionist) on the following lines
5. Responsible for making effective contributions to clinic performance targets, review all clinic expenditure and implement cost improvement scheme when necessary
6. Working closely with clinic management to troubleshoot daily issues, set standards and procedures to ensure smooth running of the clinic functions and sessions
7. Responsible for the regular checks of relevant clinic equipment, rooms to ensure SEIMC is providing patients the highest standards of service
8. Encourage regular team meetings to discuss staff / clinic issue
9. Be responsible for the development of policies and procedures for Clinic Provision, within the boundaries set by the Principal &/or Vice Principal.
10. Preparation of clinic reports as required by Senior Management /external reviewers in liaison with the clinic management and quality department.
11. Annual updating and maintenance of clinic handbook/manual, freehand user manual or any other clinic departmental documents and procedures.
