Location: Huangpu District, Shanghai Subordinate: 10P Report to: CS Team Director (Chinese) Responsibilities: 1. Handle customer enquiries by e-mail and telephone; 2. Coordinate with internal departments to solve customer’s problems; 3. Coordinate with external Carrier companies to fix customers cage cases; 4. Follow company policy to handle customers’ claims; 5. Escalate customers’ expectation and complaints to company for service improvement.
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